Your
Web Hosting Account is Active!
Thank for your order! Your new WEB PRO hosting
account for honestboy.ca
has now been activated and is ready for use. We recommend you read this
email carefully and save it somewhere safe for future reference.
Website
and control panel (cPanel)
The control panel, called cPanel, allows you to manage all features of
your hosting account, including email, FTP, Site Builder, statistics,
databases, files and more.
You can connect to your cPanel from your Client Area, under
My Services.
Alternatively, you can also connect using the following links:
Once your domain is pointed correctly to our servers (please allow for
a
propagation period lasting up to 24 hours) your website may be accessed
publicly at http://www.honestboy.ca
(the "www" is optional).
You may also use this permanent link to view your site without your
domain at any time: http://clgpke02.mywhc.ca.
(S)FTP
Access
(S)FTP (Secure File Transfer Protocol) connections allow you to
transfer
files to and from the web server. To connect by (S)FTP, you'll need FTP
software. A good free choice is FileZilla. Once your
FTP software is open, you can connect to your account with the
following:
|
Mode:
|
FTP (or SFTP for secure transfers)
|
|
(S)FTP Host:
|
ftp.honestboy.ca
Note: if your domain doesn't yet
point to our servers, you may use:
clgpke02.mywhc.ca
|
|
Username:
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clgpke02
|
|
Password:
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1OF8q.2Ywb7Vc:
|
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Port:
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21 for FTP (or 27
for sftp)
|
|
Remote path:
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public_html
|
Once connected, you must upload all your website files into the public_html
folder. You should name your home page index.html, index.htm,
or index.php
in order for it to load automatically when your domain is typed in. If
there is already a default index file in your public_html folder, you
may overwrite it with your own.
DNS
(Nameservers) Information
If you have registered your domain with a third party, you'll need to
update your domain's nameservers (also called DNS) in order for it to
function with our hosting. This is done automatically for you if you
register your domain name with us. Your account's nameservers are:
Nameserver 1: cloud1.whc.ca
Nameserver 2: cloud2.whc.ca
|
For additional domain names (if you host multiple domain names on the
same account), please use our classic DNS servers:
Nameserver 1: ns1.whc.ca
Nameserver 2: ns2.whc.ca
Nameserver 3: ns3.whc.ca
|
Please note that DNS changes normally require up to 24 hours to take
effect, and your domain may experience inconsistent behavior until the
changes have fully propagated across the Internet.
Email
To create a new email address:
https://clients.whc.ca/knowledgebase/117/Create-Email.html
To read and send emails using Webmail:
https://clients.whc.ca/knowledgebase/134/How-to-Use-Webmail.html
To read and send emails using Outlook, Mail, Thunderbird, iPhone, or
other mail software:
https://clients.whc.ca/knowledgebase/103/Outlook.html
Below are important parameters to help you configure your email in
third-party software:
|
Secure POP/IMAP server (SSL):
|
namur.whc.ca
|
|
Secure IMAP port (SSL):
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993
|
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Secure POP port (SSL):
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995
|
|
Regular POP/IMAP server:
|
mail.honestboy.ca
|
|
Regular IMAP port:
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143
|
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Regular POP port:
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110
|
|
Secure SMTP server:
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namur.whc.ca
|
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Secure SMTP port (SSL):
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465
|
|
Regular SMTP server:
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mail.honestboy.ca
|
|
Regular SMTP port:
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26
|
Note: While we support both secure and regular
(insecure) connections, we recommend the use of secure connections
whenever possible.
Web
hosting guides & tutorials
Our web hosting guide will walk you through everything you need to know
as you start using our services:
Visit the Web Hosting Guide
Email
marketing (Free!)
Jump-start your online marketing efforts with effective and streamlined
email newsletter campaigns. Web Hosting Canada's Email Marketing
makes it easy and is included for FREE, up to 500 contacts
(a 180$/year value!) with your PRO hosting.
Grab this promotion
Affiliate
program
Do you have friends or colleagues who might benefit from WHC's web
hosting and website services? With the Web Hosting Canada Affiliate
Program, you can earn up to 300$ for each referral you send our way!
It's fast, easy and free.
Get started today
Renewals
and account management
Your account can be managed from our Client Area with
your email address and password you selected when creating your account.
The Client Area can be used to manage your services, contact technical
support, pay invoices, manage your affiliate account, and more.
In order to guarantee service continuity, your hosting contract will
automatically be renewed prior to its expiration date. If you have a
valid credit card on file with us and your services are configured for
automatic credit card renewals, we will attempt to charge your card 5
days prior to your invoice's due date. Please communicate any requested
changes to your account at least one week prior to your invoice's due
date.
Security
& performance tips
Keep your web applications up-to-date. New security
patches are released often, so ensure your software as well as its
plug-ins, modules
and themes are always running the latest versions, otherwise your
account may be vulnerable to potential security breaches. You can
usually update your applications through the cPanel's 1-click Installer
(Softaculous).
Always keep your email address on file up-to-date.
If you do not have a valid email address on file, you may not receive
critical notifications, such as expiry notices and maintenance
notifications.
Be careful with your account information. Never
share your login information and don't log in using shared/public
computers (particularly
at Internet cafés!). Use secure passwords at least 8 characters long,
containing both letters and numbers. Hackers love short passwords that
contain your username or your real name.
Beware of scams! Emails from us are clearly labelled
as being sent out by WHC.CA or Web Hosting Canada. You may occasionally
also receive account-related mailings from our mother company, nCube
Solutions. Be wary of any other communications that claim to come from
your web host but that don't include either of those names,
particularly
those asking you to "renew" your services with a company you do not
recognize.
Do not delete or move files you are unfamiliar with.
Some files on your account, particularly those outside of the
public_html folders, are required for the proper functioning of some of
your account's features, and should not be modified or deleted. If in
doubt, ask our support team.
Regularly check your Error Logs and Statistics. They
can reveal important errors and trends about your site. Both tools are
available in your cPanel.
Use an up-to-date Anti-virus and Firewall on your workstation.
Infected end-user machines are the #1 source of security breaches on
hosting accounts. Minimize risks by using commercial anti-virus and
firewall software to protect any workstation that connects to any of
our
secure systems.
To
contact us
We're here to help! There are various ways of getting in touch with us,
and we're available 24/7!
If you are having issues with your email, please consider getting in
touch with us by phone or live chat to avoid issues when receiving our
response.
Thank you for choosing Web Hosting Canada!
Regards,
7250 Clark Street #301, Montreal, QC
H2R 2Y3 Canada | 1.514.504.2113
https://whc.ca
| info@whc.ca